HARMONY ESTATE AGENTS PRIVACY POLICY.

Harmony Estate Agents is committed to protecting your privacy. Within this policy I explain how Harmony Estate Agents collects and uses your personal data when you visit www.harmonyestateagents.co.uk website and use our services. Please read this privacy policy carefully. Should you have any questions, please contact Jade at jade@harmonyestateagents.co.uk

What data do I collect?

Harmony Estate Agents collects your personal data from a variety of different sources. I collect data directly and indirectly. The data that I collect and may use include:

Full name
Address
Email Address
Telephone
Financial circumstances when looking to sell or purchase
Future communication preferences.

How do I collect your data?

Harmony Estate Agents collects your personal data when you browse Harmony Estate Agents site, whether you complete a form via my contact page on my website, view online ads across social media platforms or choose to communicate with Harmony Estate Agents via email or social media platforms and accept cookies on the site. This includes personal data you provide when you:

Speak with myself on the phone.
Contact Harmony Estate Agents through my social media platforms, email, WhatsApp or other portals.
Enter a competition or show interest in an advert gaining leads.
Leaving reviews or providing feedback.
Opting in to receive marketing communications which you can change your preferences or opt out at any time. To do so email jade@harmonyestateagaents.co.uk
Use or view my website using your browsers cookies.

How will Harmony Estate Agents use your data?

If Harmony Estate Agents collected your personal data directly from you for our own purposes, i am seen as the data handler.

If your data has been passed via a third-party for our own purposes, I am also seen as the data handler.

If so, I will contact you to ensure you give consent for Harmony Estate Agents to continue to use your personal data.

Harmony Estate Agents provides you with information about new properties and services and any other marketing communications that we feel may be of interest to you. You can opt-out and manage your preferences at any time by emailing jade@harmonyestateagents.co.uk

Harmony Estate Agents passes your data to third parties which are listed below for the purposes of providing our services to you and no other purpose.

Name of Third-Party Processor and purpose.

Loop - Property Software services.
Rudlings Solicitors/ Optimus Conveyancing - Conveyancing referral services
Callum Doggett Mortgages - Mortgage Referrals
Dropbox/ Onedrive - Cloud Storage Services
Agency Express - Board services.
EPC – Waveney Energy Lt - Energy Performances services.
Landmark/Metropix - Anti-money laundering checks and floor plan services.
Rightmove & social media platforms such as Facebook, Instagram and LinkedIn - Property advertising services.

How do I store your data?

Harmony Estate Agents is dedicated to ensuring the security of your personal data. Harmony Estate Agents will retain any data for the period necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law or until you request the data be deleted.

Marketing

You can choose to withdraw your consent for Harmony Estate Agents to use your personal data for marketing purposes at any time by emailing Jade@harmonyestateagents.co.uk or across social media platforms.

What are your data protection rights?

To the extent provided by law, you have the right to:
The right to access your personal data - You have the right to request Harmony Estate Agents for copies of your personal data.
The right to rectification - You have the right to request that Harmony Estate Agents correct any information you believe is inaccurate or incomplete at any given stage. We request this is done in writing.
The right to erase - You have the right to request that Harmony Estate Agents to delete your personal data at any given stage.
The right to object to processing - You have the right to object to Harmony Estate Agents of the processing of your personal data.
The right to data portability - You have the right to request that Harmony Estate Agents transfer the data that we have collected.

If you make a request, we will of course act on this straight away.

What are cookies?

Cookies are text files placed on your computer to collect information. If you continue browsing on the site, we assume that you consent to our use of cookies. By accepting cookies, you are allowing Harmony Estate Agents to provide a better online user experience.

How to manage your cookies?

Harmony Estate Agents website uses cookies to improve your user experience. You can choose to delete cookies at any time, however, by doing so you may lose any personalisation settings.

This privacy policy only applies to the Harmony Estate Agents website and does not extend to your use of other websites or our third parties we share data with. If you visit another website, you should read their privacy policy separately.

Changes to our privacy policy?

Harmony Estate Agents regularly reviews its privacy policy and updates the web page accordingly.

The privacy policy was updated 7th November 2022.

How to contact us?

If you would like to discuss any element of our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact me by emailing Jade@harmonyestateagents.co.uk